Privacy Policy

Last Updated: January 2025

1. Information We Collect

1.1 Account Information

When you create an account, we collect:

• Name and email address
• Business name and contact information
• Password (encrypted)
• Payment information (processed securely through our payment providers)

1.2 Usage Data

We automatically collect information about how you use our service:

• Chat conversations and messages
• API requests and usage statistics
• Widget configuration and appearance settings
• Browser type, device information, and IP address
• Login times and activity logs

1.3 Chat Data

When end-users interact with your ZaibChat widget:

• Chat messages and conversations
• Session information
• Browser and device data
• IP addresses (for security and analytics)

2. How We Use Your Information

We use collected information for:

• Service Delivery: Providing and maintaining the ZaibChat service
• AI Processing: Sending messages to AI providers to generate responses
• Analytics: Monitoring usage patterns and improving our service
• Communication: Sending account updates, security alerts, and support messages
• Billing: Processing payments and managing subscriptions
• Security: Detecting and preventing fraud, abuse, and security incidents
• Legal Compliance: Meeting legal obligations and enforcing our terms

3. Data Sharing and Disclosure

3.1 Third-Party Service Providers

We share data with trusted partners who help us provide our service:

• AI Providers: Gemini, Grok4, DeepSeek, and other configured AI services receive chat messages to generate responses
• Email Services: For sending transactional emails and notifications
• Analytics Tools: For understanding service usage and improving features
• Payment Processors: For handling subscription payments securely

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights and safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

3.4 Your Consent

We may share information with your explicit consent for purposes not covered in this policy.

4. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Specifically:

• Account Data: Retained while your account is active
• Chat History: Retained according to your plan settings (typically 30-90 days)
• Usage Logs: Retained for 12 months for analytics and security
• Billing Records: Retained for 7 years for legal and accounting purposes

You may request deletion of your data by contacting support@zaibchat.com

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encrypted password storage (bcrypt hashing)
• Secure API key authentication
• Rate limiting and DDoS protection
• Regular security audits and monitoring
• Restricted access to user data (need-to-know basis)
• Security logging and threat detection

6. Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing emails (account notifications will continue)
• Restrict Processing: Limit how we use your data in certain circumstances

To exercise these rights, contact us at support@zaibchat.com

7. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication and session management
• Remembering your preferences
• Analytics and service improvement
• Security and fraud prevention

You can control cookies through your browser settings, but some features may not work properly if cookies are disabled.

8. Children's Privacy

ZaibChat is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we discover we have collected data from a child, we will delete it promptly.

9. International Data Transfers

Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. AI Provider Privacy

When using ZaibChat, your chat messages are sent to the configured AI provider (Gemini, Grok4, DeepSeek, etc.). Each AI provider has its own privacy policy and data handling practices. We recommend reviewing their policies:

• Google Gemini Privacy Policy
• xAI (Grok) Privacy Policy
• DeepSeek Privacy Policy

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or dashboard notification. The "Last Updated" date at the top indicates when the policy was last revised.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@zaibchat.com
• Website: www.zaibchat.com