Refund Policy
Last Updated: January 2025
Important: Please read this refund policy carefully before making a purchase. By subscribing to ZaibChat, you acknowledge that you have read and agree to this policy.
1. Overview
At ZaibChat, we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting them.
2. Free Trial Period
We offer a free trial period for new users to test our service:
- Free trial duration varies by plan (typically 7-14 days)
- No credit card required for the trial period
- Full access to plan features during the trial
- You can cancel anytime during the trial without any charges
We encourage you to thoroughly test ZaibChat during the free trial period to ensure it meets your needs.
3. Refund Eligibility
3.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for first-time paid subscribers:
- Applies to your first payment only
- Request must be made within 30 days of the initial payment
- Full refund of the subscription fee
- Service must not have been excessively used (fair use policy applies)
3.2 Service Outages
If ZaibChat experiences significant downtime or service interruptions:
- Refunds may be issued for extended outages (>24 hours)
- Pro-rated based on the duration of the outage
- Does not apply to scheduled maintenance or minor disruptions
3.3 Billing Errors
If you were charged incorrectly due to a system error:
- We will investigate the issue promptly
- Full refund if an error is confirmed
- Processing within 5-7 business days
4. Non-Refundable Situations
Refunds will NOT be issued in the following cases:
- Renewal Payments: After the first 30 days, subscription renewals are non-refundable
- Partial Month Usage: No refunds for partial months after cancellation
- Change of Mind: After the 30-day guarantee period has expired
- Third-Party Services: Issues with AI providers (Gemini, Grok4, etc.) beyond our control
- Account Violations: If your account was suspended or terminated for violating our Terms of Service
- Excessive Usage: If you've exceeded fair use limits before requesting a refund
- Annual Plans: Annual subscriptions are non-refundable after 30 days
5. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at support@zaibchat.com
- Include "Refund Request" in the subject line
- Provide your account email and subscription details
- Explain the reason for your refund request
- Include any relevant screenshots or documentation
Processing Time: Refund requests are typically processed within 5-7 business days. You will receive a confirmation email once your request is reviewed.
6. Refund Processing
6.1 Approval Process
Once we receive your refund request:
- Our team will review your request within 48 hours
- We may contact you for additional information
- You'll receive an email notification of the decision
6.2 Payment Method
Approved refunds will be issued to the original payment method:
- Credit/Debit Card: 5-10 business days
- Bank Transfer: 7-14 business days
- Processing times may vary depending on your financial institution
7. Cancellation vs. Refund
Cancellation: You can cancel your subscription at any time without requesting a refund:
- Your service will continue until the end of your current billing period
- No further charges will be made
- Your account and data will be retained for 30 days after expiration
Refund: Requesting a refund typically results in immediate account termination:
- Access to the service is terminated immediately upon refund approval
- All data and configurations may be deleted
- Your API key will be deactivated
8. Downgrade Instead of Refund
If you're considering a refund due to pricing or features, consider downgrading instead:
- Switch to a lower-tier plan at any time
- Receive a pro-rated credit for the remaining period
- Keep your configurations and chat history
- More flexible than requesting a full refund
9. Dispute Resolution
If you're not satisfied with our refund decision:
- You may appeal by contacting support@zaibchat.com
- Provide additional context or documentation
- We'll conduct a secondary review
- Final decisions will be communicated within 5 business days
10. Chargebacks
We strongly encourage you to contact us before initiating a chargeback:
- Most issues can be resolved directly with our support team
- Chargebacks may result in account suspension
- Chargeback fees may be charged to your account
- We reserve the right to dispute illegitimate chargebacks
11. Fair Use Policy
To qualify for a refund, you must not have exceeded the fair use limits:
- Usage significantly exceeding your plan's limits may void refund eligibility
- Excessive API requests or conversations before refund request
- We reserve the right to determine what constitutes excessive use
12. Annual Subscription Refunds
Annual subscriptions have specific refund terms:
- Full refund available within 30 days of purchase
- After 30 days, no refunds are available for annual plans
- You may still cancel to prevent auto-renewal
- Consider monthly plans if you're unsure about long-term commitment
13. Contact Information
For any questions about our refund policy or to request a refund, please contact:
- Email: support@zaibchat.com
- Subject Line: "Refund Request - [Your Account Email]"
- Website: www.zaibchat.com
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Significant changes will be communicated to active subscribers via email.
15. Questions?
If you have any questions about this Refund Policy or need clarification, please don't hesitate to contact our support team at support@zaibchat.com. We're here to help!