Terms of Service

Last Updated: January 2025

1. Acceptance of Terms

By accessing and using ZaibChat ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to these Terms of Service, please do not use our Service.

2. Description of Service

ZaibChat provides AI-powered customer support chat widgets that can be embedded into websites and applications. Our service includes:

• Customizable AI chat widgets
• Multiple AI provider integrations
• Dashboard for configuration and analytics
• API access for widget embedding
• Customer support and documentation

3. User Accounts

To use ZaibChat, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account
• Not share your account with others

4. Subscription Plans and Billing

4.1 Plan Selection: ZaibChat offers various subscription plans with different features and usage limits.

4.2 Payment: Subscription fees are charged in advance on a monthly or annual basis, depending on your selected plan.

4.3 Auto-Renewal: Subscriptions automatically renew unless cancelled before the renewal date.

4.4 Price Changes: We reserve the right to modify pricing with 30 days notice to existing subscribers.

5. Acceptable Use Policy

You agree not to use ZaibChat to:

• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware, viruses, or harmful code
• Engage in fraudulent activities
• Harass, abuse, or harm others
• Attempt to gain unauthorized access to our systems
• Use the service for any illegal or unauthorized purpose
• Reverse engineer or attempt to extract source code

6. Usage Limits and Fair Use

Each subscription plan includes specific usage limits (number of conversations, API requests, etc.). Excessive use that significantly exceeds your plan's limits may result in:

• Temporary service throttling
• Request for plan upgrade
• Additional charges for overage
• Account suspension in extreme cases

7. Intellectual Property

7.1 Our Property: ZaibChat, including all software, designs, text, graphics, and other content, is owned by us and protected by copyright and other intellectual property laws.

7.2 Your Content: You retain ownership of any content you input into our service. By using ZaibChat, you grant us a license to use your content solely for providing the service.

8. Data and Privacy

Your use of ZaibChat is also governed by our Privacy Policy. We collect and use data as described in our Privacy Policy to provide and improve our services.

9. Service Availability

While we strive for 99.9% uptime, we do not guarantee uninterrupted service. We reserve the right to:

• Modify or discontinue features with notice
• Perform scheduled maintenance
• Suspend service for security or legal reasons

10. Termination

10.1 By You: You may cancel your subscription at any time through your account dashboard.

10.2 By Us: We may suspend or terminate your account if you violate these terms, engage in fraudulent activity, or for any other reason with reasonable notice.

10.3 Effect of Termination: Upon termination, your right to use the service ceases immediately. We may delete your account data after a reasonable period.

11. Refunds and Cancellations

Please refer to our Refund Policy for detailed information about refunds and cancellations.

12. Disclaimer of Warranties

ZaibChat is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Limitation of Liability

To the maximum extent permitted by law, ZaibChat shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

14. Indemnification

You agree to indemnify and hold harmless ZaibChat from any claims, damages, losses, liabilities, and expenses arising from your use of the service or violation of these terms.

15. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes via email or dashboard notification. Continued use of the service after changes constitutes acceptance of the new terms.

16. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law provisions.

17. Contact Information

For questions about these Terms of Service, please contact us at:

Email: support@zaibchat.com

Website: www.zaibchat.com

18. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and ZaibChat regarding the use of our service.